Secure Data Storage
All personal data held by JetBuz is stored on access-controlled, encrypted infrastructure. We apply industry-standard technical and organisational measures to safeguard your information against unauthorised access, loss or disclosure.
You Control Your Data
Registered users have the right to access, correct, restrict processing of, and request deletion of their personal data, subject to applicable legal obligations such as AML record-retention requirements. Submit requests via the Help Centre.
No Selling of Data
JetBuz does not sell, rent or trade your personal data to third-party marketers. Data shared with service providers is governed by strict data-processing agreements and limited to what is necessary for platform operation and compliance.
KYC & AML Compliance
Identity verification data collected during KYC checks is processed solely for compliance with anti-money laundering obligations. This data is retained for the legally required minimum period and is not used for marketing purposes.
Transparent Cookie Use
We use strictly necessary cookies to operate the Platform and, where you consent, analytics cookies to improve performance. You can manage cookie preferences at any time via the cookie settings panel on the Platform.
Opt-Out of Marketing
Marketing communications are only sent where you have provided consent or where a legitimate interest applies. Every marketing email includes a clear unsubscribe option. You may also update communication preferences directly from your Account settings.
Introduction
This Privacy Policy describes how JetBuz ("we", "us", "our", "the Operator") collects, uses, stores, shares and protects personal data relating to individuals ("you", "your", "User") who access or register on the JetBuz online gaming platform at jetbuz.cam and any associated mobile-optimised interfaces (the "Platform").
JetBuz is committed to handling personal data responsibly and in accordance with applicable data protection legislation under the jurisdiction in which it holds its operating licence. By registering an Account or otherwise accessing the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
This Policy should be read alongside our Terms & Conditions, which govern the overall use of the Platform. Where a conflict exists between the two documents on privacy matters, this Privacy Policy takes precedence.
Definitions
The following terms carry the meanings set out below throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, email address, device identifiers and financial details. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, transfer or deletion. |
| "Data Controller" | The entity that determines the purposes and means of processing Personal Data — in this context, JetBuz. |
| "Data Processor" | A third party that processes Personal Data on behalf of JetBuz under a contractual data-processing agreement. |
| "KYC Data" | Identity and verification documents collected as part of Know Your Customer procedures, including CNIC copies, passport scans, proof of address and source-of-funds documentation. |
| "Cookie" | A small text file placed on your device by the Platform to enable functionality, session management or analytics. |
| "Platform" | The JetBuz website, mobile-optimised interface and all associated services available at jetbuz.cam. |
Data We Collect
JetBuz collects Personal Data through multiple channels, including account registration, platform activity, payment processing, customer support interactions and automated technical means. The categories of data we collect are set out below.
3.1 Registration & Identity Data
- Full legal name, date of birth and gender.
- Residential address, including city (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar) and postal code.
- Email address and mobile phone number.
- Username and encrypted password.
- CNIC number or passport number (collected during KYC verification).
3.2 Financial & Transaction Data
- Deposit and withdrawal amounts, dates and transaction reference numbers.
- Payment method identifiers (e.g., mobile wallet account references for Easypaisa, JazzCash or Raast; bank account references for HBL, UBL, Meezan Bank or Bank Alfalah). Full payment credentials are handled by payment processors and are not stored on JetBuz servers.
- Account balance history and wagering activity logs.
3.3 KYC & Compliance Data
- Copies of government-issued photo ID documents (CNIC, passport).
- Proof of residential address documents.
- Source-of-funds documentation where enhanced due diligence thresholds are triggered.
- Politically Exposed Person (PEP) and sanctions screening results.
3.4 Technical & Device Data
- IP address, browser type and version, operating system and device type.
- Session timestamps, pages visited, click paths and time spent on Platform sections.
- Geolocation data derived from IP address (country and city level only — precise GPS location is not collected).
- Cookie identifiers and analytics event data.
3.5 Communications Data
- Records of Live Chat, email and support ticket interactions.
- Feedback, survey responses and voluntary information you provide when contacting the support team.
- Marketing communication preferences and opt-out records.
Legal Basis for Processing
JetBuz processes your Personal Data on one or more of the following legal bases, depending on the nature and purpose of the processing activity:
| Legal Basis | When We Rely on It |
|---|---|
| Contractual necessity | Processing required to create and manage your Account, process deposits and withdrawals, settle bets and deliver platform services under the Terms & Conditions. |
| Legal obligation | KYC/AML verification, sanctions screening, fraud prevention, record retention requirements and reporting obligations under the Operator's licence jurisdiction. |
| Legitimate interests | Platform security monitoring, fraud detection, responsible gambling analysis, service improvement and internal analytics — where such interests are not overridden by your rights. |
| Consent | Marketing communications (email, SMS), optional analytics cookies and any additional processing you specifically agree to during account setup or via preference settings. |
Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent does not affect processing carried out under other legal bases (e.g., contractual necessity or legal obligation).
How We Use Your Data
JetBuz uses the Personal Data we collect for the following purposes:
5.1 Account Management & Service Delivery
- Creating and maintaining your registered Account.
- Processing deposits, withdrawals and bet settlements in PKR.
- Authenticating your identity when you log in to the Platform.
- Delivering customer support and responding to queries via Help Centre, Live Chat or email.
5.2 Regulatory Compliance
- Verifying your identity and age (18+ minimum, or higher as required by the licence jurisdiction) as part of KYC onboarding.
- Conducting ongoing AML monitoring of transaction patterns and flagging unusual activity.
- Performing PEP and sanctions screening against applicable watchlists.
- Retaining records as required by the Operator's licence jurisdiction for statutory periods.
5.3 Platform Security & Fraud Prevention
- Detecting and investigating suspicious login activity, duplicate accounts or collusion patterns.
- Monitoring for bonus abuse, automated betting tools and other prohibited conduct defined in the Terms & Conditions.
- Maintaining technical logs to support incident investigation and platform integrity.
5.4 Responsible Gambling
- Monitoring wagering patterns to identify behaviour consistent with problem gambling.
- Enforcing self-exclusion orders, deposit limits, loss limits and session time restrictions set by you or applied by the platform.
- Sending responsible gambling notifications where triggered by account activity thresholds.
5.5 Marketing & Communications
- Sending promotional offers, bonus notifications and platform updates where you have consented to receive marketing communications.
- Personalising on-platform content and promotional offers based on your game preferences and activity history.
- You may opt out of marketing communications at any time via your Account settings or the unsubscribe link in any marketing email.
5.6 Analytics & Platform Improvement
- Analysing aggregate usage patterns to improve Platform navigation, game selection and feature performance.
- Conducting internal reporting on platform health, conversion rates and responsible gambling tool uptake.
- Testing new features and interfaces using anonymised or pseudonymised data sets where possible.
Data Sharing & Transfers
JetBuz does not sell, rent or trade your Personal Data to third parties for their own marketing purposes. We share data only in the circumstances described below, and only to the extent necessary for each purpose.
6.1 Service Providers (Data Processors)
We engage third-party service providers who process Personal Data on our behalf under formal data-processing agreements. These include payment processing infrastructure providers, identity verification and KYC platform providers, cloud hosting and infrastructure operators, analytics platform providers, customer support tooling providers and responsible gambling compliance service providers. All processors are contractually required to implement appropriate security measures and to process data only as instructed by JetBuz.
6.2 Regulatory & Law Enforcement Authorities
JetBuz may disclose Personal Data to licensing regulators, financial intelligence units, law enforcement agencies or courts where required to do so by applicable law, valid legal process, or where we reasonably believe disclosure is necessary to prevent serious harm or financial crime.
6.3 Corporate Transactions
In the event of a merger, acquisition, restructuring or sale of the Operator's business, Personal Data held by JetBuz may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such transfer and any material change in data controller identity.
6.4 International Data Transfers
JetBuz operates internationally and some of your Personal Data may be processed or stored on servers located outside of Pakistan. Where data is transferred to jurisdictions that may not provide an equivalent level of data protection, JetBuz implements contractual safeguards (such as standard contractual clauses) or relies on other recognised transfer mechanisms to protect your data appropriately.
Cookies & Tracking Technologies
JetBuz uses cookies and similar tracking technologies to operate the Platform, remember your preferences and, where you consent, to analyse Platform usage patterns. The categories of cookies we use are set out below.
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Strictly Necessary | Session management, authentication, security tokens and load balancing. Without these, the Platform cannot function. | No — essential to service delivery. |
| Functional | Remembering your language preference, display settings and previously applied responsible gambling limits. | No — based on legitimate interest in usability. |
| Analytics | Understanding how users navigate the Platform, which pages generate errors, and how features are used — to improve performance. | Yes — consent managed via the cookie settings panel. |
| Marketing | Tracking which promotions a User has seen or interacted with, to avoid repeat exposure and measure campaign effectiveness. | Yes — consent managed via Account communication preferences. |
You can manage or withdraw cookie consent at any time via the cookie settings panel accessible from the Platform footer. Note that disabling strictly necessary cookies will impair your ability to log in and use the Platform.
Data Retention
JetBuz retains Personal Data for no longer than is necessary for the purposes for which it was collected, subject to applicable legal retention obligations. The general retention periods applied are as follows:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of Account plus 5 years following Account closure, or longer if required by applicable law. |
| KYC / identity documents | Minimum 5 years from the date of verification, or as required by the AML obligations of the licence jurisdiction. |
| Transaction records | Minimum 5 years from transaction date in accordance with AML record-keeping requirements. |
| Customer support records | 3 years from the date of the last interaction, or the duration of any open dispute resolution period. |
| Marketing preferences & consent records | Duration of Account, plus 3 years following Account closure to evidence consent status. |
| Technical & device logs | Up to 12 months, unless retained longer as part of an active investigation or legal hold. |
| Self-exclusion records | Duration of self-exclusion period plus 7 years, to prevent re-registration by excluded individuals. |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.
Your Rights
Subject to the legal bases on which JetBuz processes your data and any applicable exemptions, you hold the following rights in relation to your Personal Data. To exercise any of these rights, contact the JetBuz support team via the Help Centre or at the email address listed in Section 13.
JetBuz will respond to verifiable data rights requests within 30 days. Complex or high-volume requests may require an extension of up to a further 60 days, of which you will be notified. We may ask you to verify your identity before actioning any request to prevent unauthorised disclosure.
Security Measures
JetBuz implements a layered set of technical and organisational security measures to protect Personal Data against unauthorised access, disclosure, alteration and destruction. These include:
- Encryption at rest and in transit: All data stored on JetBuz servers is encrypted. All data transmitted between your device and the Platform uses TLS (Transport Layer Security).
- Access controls: Personal Data is accessible only to JetBuz personnel and authorised processors who require it to carry out their specific responsibilities. Access is governed by role-based permission frameworks and reviewed regularly.
- Pseudonymisation: Where operationally feasible, Personal Data used for analytics and internal testing is pseudonymised to reduce privacy risk.
- Vulnerability management: JetBuz conducts periodic security assessments and penetration testing of Platform infrastructure. Identified vulnerabilities are prioritised and remediated within defined SLA windows.
- Incident response: JetBuz maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights, JetBuz will notify the relevant supervisory authority and, where required, affected users without undue delay.
Despite these measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials and for logging out of your Account on shared devices. If you suspect your Account has been compromised, contact JetBuz support immediately via Live Chat or the Help Centre.
Minors & Age Verification
The JetBuz Platform is strictly for adults aged 18 and over, or the higher minimum age required by the operator's licence jurisdiction. JetBuz does not knowingly collect Personal Data from individuals below the applicable minimum age.
Age verification is conducted as part of the KYC onboarding process. Where JetBuz becomes aware that Personal Data has been collected from a minor, the Account will be suspended immediately, the data will be deleted to the extent permissible under applicable law, and any funds deposited will be returned to the originating payment method pending verification of the account holder's identity.
If you believe a minor has registered an Account on JetBuz, please notify us immediately via the Help Centre or at the support email address listed in Section 13.
Policy Amendments
JetBuz reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. Where changes are material, we will notify you by posting a prominent notice on the Platform and, where appropriate, by sending a notification to your registered email address.
The "Last Updated" date at the top of this page will be revised whenever a change is made. Continued use of the Platform following the effective date of any update constitutes acceptance of the revised Privacy Policy. If you do not accept the revised terms, you must cease using the Platform and may request Account closure in accordance with the Terms & Conditions.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise a data rights request, or want to raise a concern about how JetBuz handles your Personal Data, please contact us through the following channels:
- Help Centre: Available on the Platform — search existing articles or submit a support ticket for a written response.
- Live Chat: Available 24/7 for real-time support in English. Urdu-language assistance is available on request through select support channels.
- Email (plain text — not a link): [email protected]
JetBuz aims to respond to all formal privacy-related requests within 30 days. For data rights requests, we may ask you to verify your identity before we proceed.
Your Privacy. Our Responsibility.
Have more questions about how JetBuz handles your data? Visit the FAQ for quick answers, or head back to the homepage to explore the full JetBuz platform built for Pakistani players.
18+ only — or the higher minimum required by the operator/licence jurisdiction. Local laws may restrict gambling. Please play responsibly.